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  • What happens if I don’t receive the confirmation?
    If you don’t receive your confirmation within the expected timeframe, please check your spam/junk folder first. If it’s not there, contact us immediately, and we will resend it.
  • Who performs the services in Fátima?
    All services are performed by trusted individuals closely connected to the faith and traditions of the Sanctuary of Fátima. We work with local people and religious contacts who guarantee authenticity and respect for your devotion. Important: Fátima Devotion is not affiliated with or officially partnered with the Sanctuary of Fátima, the Diocese of Leiria-Fátima, or the Parish of Fátima.
  • Can I communicate with someone before placing an order?
    Yes. We are available to answer any questions before you place your order. You can contact us through our website, WhatsApp, or email.
  • Can I stay anonymous when ordering a service?
    Yes. You can request that your name is not mentioned during the service. However, it is mandatory to provide a mobile phone number when placing your order. This is necessary so we can send you the proof (photo or video) confirming that the service was performed.
  • Can I cancel or modify my order after placing it?
    If you need to cancel or change something, please contact us immediately. If the service has not yet been performed, we will do our best to accommodate your request.
  • Who are Fátima Devotion’s clients?
    Our clients come from all over the world — the United States, Brazil, Canada, the Philippines, Europe, and more. They are people of faith who wish to honor Our Lady of Fátima even when they cannot travel in person.
  • How do personalized services work?
    Every service can be adapted to your wishes. You can choose specific prayers, the exact location within the Sanctuary, special intentions, and even personalized dedication messages.
  • What are the most popular services?
    Our most requested services include candle lighting, prayer at the Chapel of Apparitions, and personalized Mass intentions. Each service can be customized according to your faith and wishes.
  • Can I request a special service not listed on the website?
    Yes. Please contact us with your special request. We are flexible and will do our best to meet your needs.
  • How long does it take to complete the service?
    We are fast. Most services are completed within 48 hours after payment confirmation, unless you have requested a specific date.
  • Can I choose the day and time for the service?
    Yes. You can indicate your preferred date and time when placing the order. We will do our best to perform the service exactly when you request.
  • Why is the default payment in euros (€)?
    Our platform operates by default in euros. If you prefer to pay in another currency, simply contact us. We will send you a personalized payment link in the currency you choose.
  • How can I be sure that the service was actually performed?
    We always provide proof of service. We ask for your mobile phone number and email address so we can send you a photo or video of the service, either via WhatsApp or email. In some cases, if requested, we can also send physical proof by postal mail.
  • How can I contact Fátima Devotion?
    You can contact us directly through the contact form on our website, by email at indivine.geral@gmail.com, or via WhatsApp (+351 923 540 538). We are available to answer any questions before or after your order.
  • Who is behind Fátima Devotion?
    Fátima Devotion was born from a deep love for Fátima and a desire to bring people closer to their faith, wherever they are in the world. We are an independent project focused on providing authentic, trustworthy, and respectful devotional services.
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