Frequently Asked Questions  (FAQs)

Yes. Please contact us with your special request. We are flexible and will do our best to meet your needs.

If you need to cancel or change something, please contact us immediately. If the service has not yet been performed, we will do our best to accommodate your request.

Yes. You can indicate your preferred date and time when placing the order. We will do our best to perform the service exactly when you request.

Our platform operates by default in euros. If you prefer to pay in another currency, simply contact us. We will send you a personalized payment link in the currency you choose.

Our clients come from all over the world — the United States, Brazil, Canada, the Philippines, Europe, and more. They are people of faith who wish to honor Our Lady of Fátima even when they cannot travel in person.

We are fast. Most services are completed within 48 hours after payment confirmation, unless you have requested a specific date.

Every service can be adapted to your wishes. You can choose specific prayers, the exact location within the Sanctuary, special intentions, and even personalized dedication messages.

Our most requested services include candle lighting, prayer at the Chapel of Apparitions, and personalized Mass intentions. Each service can be customized according to your faith and wishes.

All services are performed by trusted individuals closely connected to the faith and traditions of the Sanctuary of Fátima. We work with local people and religious contacts who guarantee authenticity and respect for your devotion. Important: Fátima Devotion is not affiliated with or officially partnered with the Sanctuary of Fátima, the Diocese of Leiria-Fátima, or the Parish of Fátima.

Yes. We are available to answer any questions before you place your order. You can contact us through our website, WhatsApp, or email.

If you don’t receive your confirmation within the expected timeframe, please check your spam/junk folder first. If it’s not there, contact us immediately, and we will resend it.

Yes. You can request that your name is not mentioned during the service. However, it is mandatory to provide a mobile phone number when placing your order. This is necessary so we can send you the proof (photo or video) confirming that the service was performed.